The need for better accessibility drives change for business travellers

Advancements in accessibility and an increasing focus on inclusivity are helping businesses future-proof their success. Whilst also positively impacting employee satisfaction, recruitment and growth. With business travel an essential part of modern day operations, companies are building travel programmes, and seeking suppliers, who are adopting more inclusive outlooks.

In a recent documentary, Sophie Morgan’s Fight to Fly, we see first-hand that the reality of travel remains a real challenge for those with disabilities;

“No one who has used a wheelchair in public needs to be convinced that transport, especially air, is often shamefully inaccessible. But Morgan knows she doesn’t have the luxury of preaching to the converted. To create change, first she has to convince non-disabled decision-makers that this matters.”¹

In this blog post, we’ll explore accessibility options for business travellers, including practical tips and services that ensure smoother, more comfortable, and dignified experiences.

1. Booking Accessible Travel

When planning a business trip, ensuring that your mode of transportation and accommodation cater to accessibility needs is crucial. Here are a few points to consider when booking:

Air travel: Accessibility features

Priority boarding: Most airlines provide priority boarding for passengers with mobility issues, allowing extra time to board and settle
Wheelchair assistance: Almost all airports provide wheelchair assistance, but it is important to request this service at least 48 hours in advance
In-flight accessibility: Some airlines offer onboard accessibility features such as aisle chairs, accessible lavatories, and dedicated seating for passengers with disabilities. Research which airlines prioritise these features

Train & bus accessibility

For short-haul business trips, trains and buses are viable alternatives to flying. Most train services and many bus companies provide accessible seating, bathrooms, and assistance at stations. However, not all routes or vehicles are equally accessible, so confirming ahead of time is essential.

Booking an accessible hotel

Accommodation is a major consideration for any traveller, but for those with disabilities, it’s particularly important. Some tips for booking accessible hotels include:

Check for ADA compliance: If you’re travelling in the U.S., ensure that the hotel is compliant with the Americans with Disabilities Act (ADA). Similarly, look for equivalent certifications in other countries
Request specific features: If you need features like roll-in showers, handrails, or visual alarms, ask for detailed descriptions or photos of the room
Location of the room: Request a room close to elevators or the lobby to minimise long walks

2. Ground Transportation Solutions

Navigating a new city can be daunting, especially when local infrastructure is not always designed with accessibility in mind. Luckily, there are several transportation solutions for business travellers with disabilities:

Accessible car rentals

Major car rental companies offer accessible vehicles with features like hand controls and wheelchair lifts. When renting a car for business, be sure to reserve an accessible vehicle well in advance, as availability can be limited.

Ride-Sharing services

Popular ride-sharing providers and apps offer options for wheelchair-accessible vehicles (WAV) in some cities. These services allow you to book a ride from your phone and track your driver’s arrival. While not available everywhere, it’s worth checking if WAV services are operational in your destination.

Public transport options

Many cities have public transportation systems that are increasingly accommodating to people with disabilities. This may include elevators in subway stations, low-floor buses, or specialised transportation services for those with mobility challenges. Before your trip, research the accessibility of the local public transport network to ensure it meets your needs.

3. Digital tools for accessibility

For business travellers with disabilities, digital tools can make a significant difference in ensuring a smooth experience. Here are a few technologies to consider:

Travel apps with accessibility features

Google maps: Google maps has an “Accessible Places” feature that highlights wheelchair-accessible entrances, seating, restrooms, and parking spots in various locations

Be My Eyes²: This app connects visually impaired users with volunteers who can assist them via video call with everyday tasks, such as navigating new surroundings

Wheelmap³: This app allows users to find and review accessible places worldwide, including restaurants, hotels, and conference centres

Assistive devices & gadgets

Portable ramps: If you’re attending meetings in older buildings that may not have wheelchair access, a portable ramp can be a lifesaver
Noise-cancelling headphones: For those with sensory sensitivities, noise-cancelling headphones can provide relief in busy, overwhelming environments like airports and conference centres
Speech-to-text devices: For those with hearing impairments, devices like live transcription apps or hearing aids with Bluetooth connectivity can help with communication during meetings and events

4. Navigating business conferences & events

Business conferences are an important part of networking and professional development. However, accessibility at large-scale events can be inconsistent. Here’s how you can ensure a more inclusive experience:

Research venue accessibility

Before attending a conference, research the venue’s accessibility features, such as ramps, elevators, accessible restrooms, and seating arrangements. Contact the event organisers to ensure that accommodations, such as sign language interpreters or assistive listening devices, are available if needed.

Use virtual meeting platforms

The rise of virtual meetings has created opportunities for greater accessibility in business events. Platforms like Zoom and Microsoft Teams offer features like live captions, screen readers, and high-contrast displays, allowing attendees with disabilities to participate fully from wherever they are.

5. Inclusive Business Practices for Employers

For businesses, ensuring that travel policies are inclusive is not just a matter of compliance, but also one of creating a positive work environment. Here are some ways employers can support business travellers with disabilities:

Flexible travel arrangements: Allow employees to choose the transportation and accommodation options that best meet their needs
Provide accessible technology: Ensure that your employees have the right tools, such as accessible mobile apps or assistive devices, to make travel easier
Pre-arranged support services: Employers can arrange for ground transportation, mobility aids, or personal assistance to meet employees upon arrival at their destination

Conclusion: Towards an Accessible Future for Business Travel

While business travel can present unique challenges for people with disabilities, growing awareness and innovations in accessibility are having a positive impact. By planning ahead, utilising digital tools, and taking advantage of the accessibility features offered by airlines, hotels, and ground transportation, business travellers with disabilities can enjoy smooth, stress-free trips.

Employers also play a critical role in ensuring that travel policies and support systems are inclusive, creating a more equitable and comfortable experience for all business travellers. With continued focus on accessibility, we move closer to a future where everyone, regardless of ability, can fully participate in the global business landscape.

MIDAS Travel works with clients to build tailormade business travel programmes. We use traveller profiles to ensure personalised traveller experiences and that all needs are met and exceeded for all. To review your corporate travel programme, then get in touch.

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