PRIVACY & COOKIES

The person responsible within the meaning of the GDPR and other national data protection laws of the member states as well as other data protection regulations is;

MIDAS Travel Management Ltd
55 Loudoun Road
St John’s Wood
London
NW8 0DL
Phone: +44 (0)20 7440 5300

You may submit inquiries regarding personal data protection, privacy and security matters to ask@midas-travel.com.

In principle, we process personal data only insofar as is necessary to provide a functioning website and our services and content. Regular personal data processing takes place only with consent. Where prior consent cannot be obtained for reasons of fact and the processing of data is permitted by law, an exception applies.

Personal data means any information about an individual from which that person can be identified.

We may process different types of personal data through our site;

Contact Data
Title, first name, surname, billing / delivery address, email address and telephone numbers.

Technical and Usage Data
Information about how our website is used.
IP address, browser type & version, operating system, time zone and location, other technology on devices used to access this website, cookies.

Communications Data
Communications preferences collected by us and third parties, surveys and feedback.

Directly
The individual or data controller, may provide data electronically or via post, phone, email or otherwise.

Automated
We may automatically collect technical and usage data about equipment, browsing and patterns via interactions on our site. This data is collected using cookies and similar technology. Read our Cookie Declaration here.

Third party
We may receive data identifying visiting organisations from third parties, such as Google Analytics and HubSpot, and public sources.

MIDAS Travel collects and uses personal data for specified, explicit, and legitimate purposes as described in this Privacy Policy. We do not process your personal data further in a manner that is incompatible with those purposes.

MIDAS Travel uses personal data to:

1. Communicate with you across a variety of multi-media channels (i.e., by email, post, telephone, or our websites or apps) and to provide with customer service
2. Understand how our website is used and personalise your experience, by providing interactive or customised elements and providing content based on your interests
3. Send you newsletters, marketing email communications, and other information or materials that may be of interest to you and/or display personalised advertisements. Where required, we will obtain your consent beforehand.
4. Conduct surveys and review the quality and performance of our services and site for customer and user satisfaction purposes
5. Carry out our obligations and enforce additional rights as we believe reasonably necessary (e.g., fraud prevention, compliance with legal obligations, proceedings or requests from authorities and law enforcement or other third parties).

MIDAS Travel follows legal bases to process personal data as described above.

To process your personal data as described above, MIDAS Travel relies on the following legal bases. In view of purpose 1 to 4, we rely on legitimate business interest to provide and improve our site and services. For purpose 5, MIDAS Travel relies where applicable on compliance with legal obligations.

We rely on our legitimate business interest to prevent fraud and protect our rights. When using personal data to serve MIDAS Travel’s or a third party’s legitimate interest, we will always balance your rights and interests in the protection of your personal data against MIDAS Travel’s rights and interests or those of the third party.

MIDAS Travel stores all client Personal Data in the UK.

We have in place the appropriate security measures to prevent Personal Data from being accessed in an unauthorised way, altered or disclosed or accidentally lost or used.

We limit access to your Personal Data to employees, agents and other third parties who have a business need to know. They only process Personal Data on our instruction, and are subject to a duty of confidentiality.

We have procedures in place to deal with any suspected Personal Data breach and will notify Clients and any applicable regulator of a breach where we are legally required to do so.

MIDAS Travel retains personal data for the period necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.

To determine how long to retain personal data, we take into account the necessity of the data for the provision of services, applicable regulations and laws (including data protection) and our legal obligations.

MIDAS Travel may retain records to investigate or defend against potential legal claims. When there is no longer a requirement to retain personal data, it will be deleted or aggregated for analytic purposes.

You may choose what (if any) personal data you wish to provide. However, if you choose not to provide certain details, your experience with some or all of our services may be affected.

You have the ability to exercise certain rights with regards to your personal data as per applicable law (i.e. access, erasure, correction, restriction, objection etc). MIDAS Travel will handle these requests in accordance with applicable law, within the specified time frame, and, where permitted by applicable law, charge a reasonable administrative fee to cover associated administrative costs.

Where processing is based on consent, you have the right to withdraw consent at any time if required by applicable law, without affecting the lawfulness of processing based on your consent before your withdrawal.

In some jurisdictions, in addition to you agreeing to this Policy, data privacy or protection laws may require us to obtain a separate express consent for processing of your personal data. Your consent may also be implied in some circumstances, as permitted by applicable law, such as when communications are required to fulfil your requests.

Please direct any questions about how we process personal information to ask@midas-travel.com. We will endeavour to address any concerns or questions.

However, individuals also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues by calling their helpline on 0303 123 1113.